Boycott Le Poisson Rouge in NYC For Horrible Customer Service

Posted by The G on August 11, 2011 under G Reviews | 6 Comments to Read

Photo by G.

Zoot Woman

After attending countless shows at Le Poisson Rouge in New York City, August 10, 2011 will be my last time at that venue until their current manager Brett Tabisel and his security staff are fired.  It pains me to have to write this, but I refuse to stay quiet when I have a bad experience – and readers, I implore you to do the same.  The world has gotten as bad as it has become because for too long, people have kept quiet about the injustices done to them.  People are finally starting to speak up and change is in the air!

Super-producer Stuart Price is in a band called Zoot Woman and when it was announced they’d be doing a show at New York’s Le Poisson Rouge, I decided to go and check them out.  Everything you read about Zoot Woman on the net, from Le Poisson Rouge’s website (of which I have screen shots) to Wikipedia mentions Stuart Price being in the band.  Perhaps the crowd was a little smarter than I and on the night of August 10, 2011 – Le Poisson Rouge was the most empty I’ve ever seen.  When Zoot Woman took the stage, Stuart Price was nowhere to be seen.


After waiting through a few songs, I saw no sign of Stuart and my friend and I decided to go ask for our money back.  We asked to speak to the manager of Le Poisson Rouge – Brett Tabisel.  A gaggle of security guards who were just standing around kept telling us that the manager was too busy to speak with us and that we’d have to tell them our issue instead.  We tried explaining about the misrepresentation to TWO different security guards but they had no clue what we were talking about and refused to do anything.

Well over 15 minutes later, Le Poisson Rouge’s manager Brett Tabisel emerged and for the 3rd time we explained the story.  I simply said, I am a frequent customer and I want a refund.  He told me there is no mention of Stuart Price on the website, which is not true (see the link above)!  I then advised that I will be more than happy to write about this negative experience and name him in the story.  He rolled his eyes with the “yeah right” look.  Brett Tabisel told us he needed to check on something and scurried away.  The security guards advised us Brett would not be coming back and we should go back inside and enjoy the show or leave! The irony is that the tickets for the concert were only $15.  It’s not like we were asking for our time back that we obviously wasted at a misrepesented event.  No apology was offered either by any member of the staff!


That’s how Le Poisson Rouge treats frequent customers?  HOW DARE THEY?!

Nearly shaking, I asked the security guards for their names and at this point they asked me to leave the venue!  I was writing something down on a piece of paper and the guard forcefully grabbed the pen and paper out of my hand.  I thought I was about to be assulted and I am sure if I would have stayed for another 30 seconds I would have been.  Just for asking for my money back?!  WHAT!?!?!? 

Readers, I am asking you to boycott Le Poisson Rouge until Brett Tabisel and his security team are fired.  They will not get away with this.  First of all, would you feel safe at a venue when the security guards want to kick you out for rightfully complaining?

I encourage you to contact Le Poisson Rouge on Twitter or Brett Tabisel’s personal Twitter account and let them know that this behavior will NOT BE TOLERATED.

I absolutely plan on telling as many bands as I can about this experience so their management will book them at one of the many other venues in New York who treats their patrons right.  As this website has a huge international following, the $15 dollars each that my friend and I will not be getting back will be more than accounted for in Google when people look for reviews of the venue.

Please spread the word.

You can see what Brett Tabisel looks like after the jump so you can steer clear of this guy when you are out and about.

UPDATE:  I received an email from the venue, not with an apology, but instead with a note saying I should do my homework before attending shows.  What is the big deal with saying “I’m sorry” or “Sorry you’ve had a bad experience.”  Really unbelievable.


Brett Tabisel. Photo courtesy of Time Out New York

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  • Gail said,

    If the website advertised that a certain person was in the band, and that person was not in the band, then they should have been gracious and refunded your money, if only becuase you are (or were) a repeat customer. There’s really no excuse for being rude to a customer and it should not be overlooked or encouraged by patronizing the offending business.

  • Matty B said,

    The link you listed only lists Stuart as having performed on various albums. It doesn’t say he will be there. The club would have no control over the lineup the group offers on a given night. Also, if the club used a promoter, that promoter would have gotten a large percentage of the fee, if not all since it was an early week booking. If this was the case, I wouldn’t really expect the club to reimburse me. As for the wiki page, that doesn’t really have any bearing on your misadventure. The club certainly has no input/control over that.

    It makes you sound rather petulant to bring up this guys name repeatedly (not to mention posting his pic & encouraging harassment) while hiding behind the shield of the invisibility provided by the Internet. You’ve detracted from credibility, to me at least, by stating you are sure you would have been assaulted if you had stayed another 30 seconds.

    I’m not saying you don’t have a legitimate beef. I wasn’t there, so I’m not passing judgement on either party. I’m not sure you’re mad at the right person/organization, though. Basing my opinion solely on what you’ve written & how you’ve gone about your complaint, though, you come off a little douchey.

  • rephlexes said,

    That’s true Gall. (Even though this story doesn’t seem to add up.) However, it should be noted that Stuart Price is a producer (a great one at that) and that he never tours with Zoot Woman. I’m looking back and I think he’s ever played with them in the US for sure. (And the site doesn’t say he’s playing…though it does talk about him for sure.)

  • rephlexes said,

    And Matty B has a good point. I’ve never heard of a club that gets to tell a band who plays or even knows what members of the band are appearing unless you’re talking about someone super famous like a Guns ‘n Roses when the lineup is particularly important. Maybe the venue felt the same way seeing that Price wasn’t up there. Kinda BS to call them out for it. How about the promoters or the band themselves? Though it seems like common knowledge that Price doesn’t play with them live.

  • The G said,

    @ Rephlexes. I do my best not to write about bad experiences because I always get attacked for my beliefs. However, that’s why this site is called According To G.

    And though you may think I come off as “douchey” but I have seen well over 500 bands in 5 years in New York at various venues and this goes down as one of the worst experiences I’ve ever had at a concert. Not because the line up is different but because the venue (and an empty one at that) was completely rude and unapologetic to a frequent customer. It saddens me to have been treated like this at a venue I frequented A LOT (just search the archives of this site.)

    There are TONS of places I’d rather spend my money at and I will do just that. I’ve presented the facts for readers to make up their own minds, should they choose to do the same.

  • The G said,

    PS. Brett told me to write about the experience, obviously trying to call my bluff and I have done so.

    I am a man of my word.